#LushCosmetics News: North American Lushies: right now, shipping is still longer than normal and our Customer Care team
North American Lushies: right now, shipping is still longer than normal and our Customer Care team is also working through a higher volume of requests.
At this time, it's taking us close to four days to respond to order inquiries via our social channels, and over a week for our teams to provide you with product or routine recommendations.
We thank you for your patience. If you have an urgent question about your order status, we recommend contacting us through our phone or web chat options as we can get to these within about an hour.
If you have questions about products, your routine or are just seeking recommendations, remember that you can always book a one-on-one chat with a store manager to talk through any product questions you might have (just note, they can't give you any order updates).
Click our link in bio to sign up for a virtual consultation with one of our Lush managers to answer all of your routine and skincare questions.
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Animal testing is still a problem in 2018. According to Cruelty Free International, over 115 million animals are being used for animal testing worldwide. While many brands remain cruelty-free, others such as NARS have taken the decision to start testing on animals when it was completely avoidable.